If you want to exchange or return the product, please contact us within the first 14 days of receiving the product via the following email address:

support@primo-couture.com

We will send you a digital return label within one day.

Stick the label on the shipping box and seal it well.

Bring the package to a nearby DHL parcel shop within 2 days of receiving the shipping label.

Important: We only take back items that are in perfect condition . In addition, all labels must still be on the item.

<p><strong>Cancellation policy</strong></p>

Right of withdrawal

Consumers have a fourteen-day withdrawal.

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us (Primó couture UG, Robert-Koch-Straße 4, 74177 Bad Friedrichshall, Germany, contact@primo-couture.com, telephone: 015164042577) by means of a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) – To Primó couture UG, Robert-Koch-Straße 4, 74177 Bad Friedrichshall, Germany, contact@primo-couture.com – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only for paper notification) - Date (*) Delete what is not applicable.

special instructions
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This can be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to financing. If we have already received the loan when the revocation takes effect, your lender assumes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also cancel the loan agreement if you also have a right of cancellation.

Different return shipping regulations for Germany and Austria
We bear the direct costs of returning the goods if the return takes place within Germany and Austria.